Conflict De-escalation is perfect for current retail workers looking to advance their customer communication skills. Customers can react to stressful situations (holidays, election cycles and life events) in unpredictable ways. Gain skills to identify these situations and de-escalate them, ensuring an enjoyable shopping experience for all customers and employees. Valuable training in customer-facing roles to recognize, prevent, and manage conflict. *Please note: you are registering to receive INFORMATION ONLY regarding this opportunity. Please reach out to our Career and College Access Coordinator Jessica Trimmer by phone at 207-892-1819 (extension 2193) or email jtrimmer@rsu14.org in order receive more information and to register*